Returns Policy

For Physical Products

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. 

If for any reason you are unsatisfied with your purchase of a Monster Brick Studio product, you can contact us within 14 days of taking delivery and return the product with a Proof of Purchase. You will then receive a refund for the purchase price of your product (excluding any initial delivery charges as set out in your order confirmation email). The buyer is liable for the cost of returning the product to us unless the product breaches the terms and conditions of sale.

Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product. We are not responsible for any changes in delivery or collection times resulting from these adjustments.

You must notify us at finance@monsterbrick.co.uk within 14 days of taking delivery of your product and request a return under this policy.

If there is no proof of the delivery date it will be assumed to be 5 business days from the date of dispatch of the product.

The product must be returned to us within 14 business days of your request to return your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The product will remain your responsibility during transit until they are received at the address supplied by Digiland Ltd. We do not accept any liability for any loss or damage which may occur during transit.  You should consider a tracking service. We don’t guarantee that we will receive your returned item.

After receiving the returned product, we will refund as soon as is reasonably possible and you will be provided with e-mail acknowledgement.

To return your product, you should mail your product to:

Web [Order Number]
Monster Brick Studio

6 Carrington Close

Shrewsbury 

United Kingdom

SY3 8DE

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For Digital Products, legally customers have a 14 day cooling off period (which is ended as soon as the product is downloaded) In accordance of UK law, we cannot offer refunds for any digital product once it has been downloaded. If the file is corrupted, impacted by a technical issue or any issue of a similar nature, please contact us and we will ensure you can redownload or will resolve the issue to ensure you receive the product.